(Last updated 16/07/2025)
This Privacy & Cookie Policy (“Policy”) explains how Himalayan Monal and GrubDirect (collectively “we,” “us,” or “our”) collect, use, share, and protect your personal data when you use our Service. By accessing or using the Service, you agree to this Policy. If you do not agree, please discontinue use.
Himalayan Monal and GrubDirect act as joint controllers of the personal data collected through the Service.
We jointly determine the purposes and means of processing your personal data.
Information You Provide
Account Data: Name, email, phone number, delivery address, payment details, etc., provided during account creation or while placing an order.
Order Information: Items ordered, special instructions, and related transaction details.
Marketing Preferences: Whether you have opted in or out of receiving marketing communications.
Information Collected Automatically
Technical Data: IP address, device type, device ID, browser type, operating system, and usage data (pages viewed, links clicked).
Cookies & Tracking: We use cookies, web beacons, and similar technologies to remember your preferences, enhance user experience, and analyze site traffic.
Information from Third Parties
Payment Processors: Transaction confirmations (not full card details).
Delivery Services: Minimal information required for delivery (e.g., name, address).
Order Fulfillment: Processing orders, preparing food, and managing deliveries or pickups.
Account Management: Creating and maintaining your account, verifying identity, and responding to inquiries.
Analytics & Service Improvement: Understanding usage patterns, troubleshooting technical issues, and developing new features.
Marketing & Communications: Sending promotional messages (unless you opt out) and updates about services or policy changes.
Legal Obligations & Security: Complying with laws and preventing fraud.
Contractual Necessity: To fulfill orders and provide the Service.
Consent: For promotional emails or non-essential cookies.
Legitimate Interests: Improving the Service, detecting fraud, and ensuring security.
Legal Obligations: Compliance with legal/regulatory requirements.
Between Himalayan Monal and GrubDirect: Shared as joint controllers to operate the Service.
Service Providers:
Payment Processors: To process payments securely.
Delivery Partners: To facilitate deliveries.
Analytics/Marketing Tools: For analytics or advertising (where legally permitted).
Legal/Business Transfers: May disclose data to comply with law or as part of a business transfer.
👉 We do not sell your personal data to third parties for independent marketing.
We retain personal data only as long as necessary for the purposes outlined in this Policy or as otherwise required by law.
Depending on your location, you may have rights under data protection law, including:
Access & Rectification: Request a copy or correction of your data.
Erasure: Request deletion of data where legally permissible.
Objection & Restriction: Object to or limit processing.
Portability: Receive data in a machine-readable format.
Withdraw Consent: Opt out of marketing or withdraw consent at any time.
To exercise these rights, contact Himalayan Monal or GrubDirect (see Section 2.3).
What Are Cookies? Small text files stored on your device.
Types of Cookies:
Essential: Required for functionality (e.g., cart).
Performance: Help analyze usage.
Functional: Remember preferences.
Targeting/Advertising: Deliver relevant ads (if used).
Managing Cookies: Most browsers allow you to refuse/accept cookies, but blocking some may affect site performance.
We use reasonable measures to protect your data, but no system is 100% secure.
Your personal data may be transferred outside the UK. Safeguards are applied to ensure compliance with applicable laws.
The Service is not intended for users under 18 without parental consent. If data is collected from a minor, contact us for deletion.
We may update this Policy. The latest version will be posted with a new “Last Updated” date. Continued use indicates acceptance.
Himalayan Monal
138 Friargate, Preston PR1 2EE
📞 Phone: 01772 386325
✉️ Email: ukg138@gmail.com
GrubDirect
5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
✉️ Email: info@grubdirect.co.uk
🌐 Website: https://www.grubdirect.co.uk
Enjoy the authentic flavors of Himalayan Monal wherever you are with our easy-to-use app. From ordering your favorite dishes to discovering new flavors, everything is just a tap away with exclusive offers and seamless service.
